Author(s): Nguyen, T. H., Pham, Q. H., Do, P. T., Nguyen, T. N., Pham, T. H., & Le, H. L.
Enterprise resource planning (ERP) implementation nowadays plays a pivotal role in the enterprises’ competitiveness since it enables organization to improve the quality of decision- making systems and performance. This paper integrates organizational commitment, trust in management, communication, personal competency, individual readiness for change, and ERP usage intention into the TAM in order to explore how individual readiness for change impacts on ERP adopting intention. Data were collected by conveniently approaching managers and staff from 10 Vietnamese SMEs which are following the Japanese style in doing business and management and currently implementing ERP adoption. The research gets back 150 valid and usable online responses out of 198 received ones. Results show that individual readiness for change takes the mediating role for the ERP usage intention for the case of Vietnamese SMEs. The study also demonstrates that communication has a positive impact on potential users’ readiness while organizational commitment, trust in management, and perceived personal competence have negligible effects. The current paper contributes by providing a comprehensive insight of the ERP implementation in Vietnam, representing emerging countries of which are in the early stages of the ERP adoption and have common characteristics of emerging and developing countries. It also offers implications for practitioners and decision-makers since it provides empirical study about the ERP implementation.