Author(s): Udaya Mohan Devadas, Thareesha Sandeepani Hettiarachchi
The research is on the determination of the impact of Critical Success Factors (CSF) on the success of Small and Medium-scale Enterprises (SMEs) in the engineering industry selecting four Critical Success Factors as independent variables, and the success of SMEs as the dependent variable. The current study was conducted as a quantitative, cross-sectional, field study with a sample of 79 SMEs operating in the Engineering Industry. The data were analysed performing descriptive, correlation and regression analysis with the use of SPSS (Version 20). Findings revealed that all the four factors have a significant positive impact on success of SME, while excellence of customer service was discovered as the strongest while product/ service innovation has the least impact among the four selected CSFs. The owners, Managers and the entrepreneurs those who are willing to enter this particular economic sector shall emphasise on focusing on the specific CSFs to ensure the stability and survival of the SME irrespective of whether product oriented or service oriented.