Author(s): Sumaryati, Suyitno, Fithriatus Shalihah, Ahmad Ridwan
Amid several corruption cases in the village government sector, some anti-corruption villages commit in maintaining and cultivating integrity. To ensure this commitment, strengthening their integrity must be done sustainably. This effort is supported by implementation of Integrity Zone Development Policy (KPZI), which includes improving public service. This study examines the foundations, stages, and accuracy of public service implementation in the anti-corruption village of Maos Lor, Cilacap, Indonesia. Research subjects included the village head, consultative body, village officials, the Anti-Corruption Village Team, community leaders, and women representatives. Data was collected through interviews and documentation, and analysed using reduction, classification, display, and conclusion techniques. The key elements are Village Head’s Decree on Minimum Service Standards, Integrity Pact for Village Officials, Complaint Standard Operating Procedures (SOPs), Management Teams, and Community Satisfaction Survey Teams. The stages include formulating and socializing the Decree, creating SOPs, developing technical flows, establishing supporting social media, implementing policies, conducting evaluations and reporting. The foundation for improving public services is well-aligned with community realities, offering easy and quick services, and boosting the motivation and enthusiasm of both village officials and the community. The findings of this study contribute to the ongoing strengthening and enhancement of the integrity of anti-corruption villages.