Author(s): Paramjit Singh Lamba, Anil Anand Pathak and Neera Jain
Literature suggests that employees not working full time in office often experience a disengagement from their workplace, which leads to alienation, burnout and eventual quiet quitting. This study examines the moderating influence of job resources and grit on the relationship between job demands-burnout and burnout-quiet quitting. Since communication between the supervisor and the employee plays a key role in job resources and developing passion in employees towards their jobs, this study uses the symbolic interaction theory as a lens to study the moderating effect. Data collected from 419 e-commerce delivery workers is analysed using SmartPLS 4. This study, probably among the first of its kind in e-commerce delivery worker context, reveals that job resources have a moderate influence on the job demands-burnout and burnout-quiet quitting relationship, whereas employee grit has a significant effect on the same relationships. Organizations can reduce employee burnout and quiet quitting by developing employee’s passion towards the workplace, thereby avoiding loss of productivity.