Author(s): Imad Moumin
Contemporary management of organizational performance goes beyond mere financial metrics by integrating crucial social and environmental dimensions. In this essay, we explore how businesses are adapting their management models to effectively embrace these new perspectives. By robust frameworks such as Kaplan and Norton's Balanced Scorecard, Porter's value chain, and EFQM model from the European Foundation for Quality Management, organizations aim to meet the diverse expectations of their stakeholders. These approaches not only measure performance from multiple angles including financial profitability, customer satisfaction, operational efficiency, and environmental impact, but also enhance their ability to achieve sustainable long-term results