Author(s): Sara Irfan & Husam Rjoub
Tourism industry and particularly, hotels are among the highly competitive markets, which also include variety of cultures that are involved from management level to staff. This paper is dedicated to investigate the topic of servant leadership, and its relationship with organizational change. This research is directed towards staff and employee of hotels. These hotels are located in Erbil, Iraq, as this city as capital is one of the major touristic locations of the country. Total number of 231 employees participated in the research addressing mediating effects of organizational commitment and cultural intelligence on the linkage between servant leadership and organizational change. Each hotel, had a recruitment level of minimum four nationalities, which is suitable for the settings of our research as cultural intelligence requires cultural variety as a framework.Characteristics of a servant leader is close to the mindset of Iraqi culture. Findings show that managers of hotels, especially in Erbil, can adopt servant leadership to further increase commitment level of their staff and further foster organizational change. Servant leader can enhance acceptance and readiness of staff towards change and smoothen implementation of change.