Author(s): Syed Adnan Ali, Shrafat Ali Sair, Ahmed Muneeb Mehta, Farah Naz Naqvi, Hina Saleem
The purpose of this paper is to investigate the relationship of organizational cynicism and abusive supervision on workplace deviance in call centers of Pakistan. Data will was collected through questionnaire based survey, and collected from those employees are working as call center agents and full time permanent employees e.g. Jazz, Ufone, Zong, Telenor and PTCL in Lahore region head offices. The response rate was 170. Researcher interference was minimal with non-contrive environment and cross sectional study. After a comprehensive study, result reveals that the abusive supervisor behavior and organizational cynicism positively effects on the work place deviance with major predictor and as p>0.05. Study will be helpful for the top level management of call centers Pakistan they can remove turnover with their polite and decent behavior that can retain his employees for the long time for the success and benefits of organization. The findings make a significant contribution in highlighting the impact of organizational cynicism and abusive supervision on workplace deviance specifically with respect to call centers of Pakistan. Pin pointing issues that are persistent in call center industry and the impact that it is making with respect to work place deviance. The result stated above can be applied by the managers to decrease abusive supervision and Devise HR Policies that might lead to decline in organizational cynicism among the call center agents.