Author(s): Mohamed Ahmed Hafez
The interests of the company's Management are concerned with the critical factors of quality and operational performance, which contributes to their potential for providing quality products that meet the needs of customers and their desires, while at the same time, allowing them to produce competitive products. This research sought to determine the relationship and impact between the factors critical to quality and performance operations in the Karawanchi Group of Companies in Kirkuk. Consequently, a number of research questions were addressed and a general framework for the problem defined so as to determine the relationship and impact between the relevant quality factors and the operational performance within the company being investigated. This study concluded that there is a correlation and a significant effect between the determinants of critical quality factors and operational performance. Each of the determinants of quality (the processing chain, the inspection process, the cost of operations, customer satisfaction) were associated with the operational performance. It was recommended that the company needs to develop standards in order to assess the performance of the leaders and employees within the company, as well as adopting a comprehensive system of learning, training and development.