Author(s): Yanal Kilani and Khaled A. Albustanji
The current study aimed at examining the role of Enterprise Resource Planning (ERP) as an e-business solution of the success of internal operations within pharmaceutical manufacturing organizations registered in the Jordanian association of pharmaceutical manufacturers. Dimensions of ERP in current study included (Human Resource Management HRM, Customer Relationship Management CRM, Inventory Management IM, Financial Management FM and Production and Operation Management PO). Quantitative approach was utilized and a questionnaire was distributed on (97) respondents from pharmaceutical manufacturing organizations registered in the Jordanian association of pharmaceutical manufacturers. SPSS was used in order to screen and analyze gathered primary data; results of study accepted the main hypothesis articulated "ERP systems support organizational internal operations success" with an R = 0.69 which indicated that fact that ERP systems have the ability to develop success of internal operations. In addition to that, and among the chosen variables of ERP dimension; it was seen that (financial management) was the most influential in supporting internal operations with an R=0.64 indicating its role in supporting the success in internal operations. Study recommended that organizations should try to make the most of ERP systems by modifying these systems to suit their own internal processes and must be fully aware of the importance of exploiting all their resources and administrations in order to ensure the improvement of overall performance and make it more effective and efficient. The results of the study also indicated the challenges of implementing ERP systems, which were represented in the effort and time required to implement the ERP system and move from the old systems currently in companies to the modern ERP system, in addition to the need to train employees to use the new system.