Author(s): Mchip Schip*
The rise of digital communication in the workplace has transformed how teams interact, collaborate, and resolve conflicts. However, the lack of physical cues in virtual interactions often amplifies misunderstandings, leading to increased workplace tensions. Emotional intelligence (EI) emerges as a critical tool for addressing and managing conflicts effectively in digital environments. This article explores the role of emotional intelligence in fostering productive communication and mitigating disputes in virtual teams. By examining the core components of EI—self-awareness, empathy, and social skills we provide actionable strategies for leveraging these traits in digital conflict resolution. The discussion highlights the benefits of integrating EI training in organizations to promote a harmonious digital workspace, ultimately enhancing employee satisfaction and organizational performance.