Author(s): Archana Jog
Artificial intelligence's rapid progression promotes the transformation of organizational processes, primarily managerial communication, into a new level of efficiency and predictability by virtue of predictive analysis and decision-making capabilities. But some of the uniquely human skills that are fuelling the effectiveness of good communication-the abilities of AI are irrelevant, such as emotional intelligence, empathy, and interpersonal interaction. This paper explores the implications of these factors of human interaction on the effectiveness of managerial communication in AI integrated business environment. A mixed-method approach combining qualitative and quantitative research methods has been used in the investigation of how emotional intelligence and interpersonal skills affect communication beyond the AI scope. From a representative set of 10-50 organizations using AI-driven tools, 200 respondents were used. Findings indicated that emotional intelligence, interpersonal skills, and trust are most relevant in communication leading to teamwork and engagement. The analysis showed that while AI may enhance the rate of communication, it still cannot match the emotional undertones and relational depth required in managerial communication. The findings would seem to indicate that there is no substitute for human-centric communication in managerial successes even in the age of AI. The study concludes by asserting that AI alone will not be able to replace emotional intelligence and interpersonal skills critical in fostering effective managerial communication.