Author(s): Eustache Tanzala Kikasu, Yunus Goolam Doba
Organizations are searching for ways to reinvent themselves in order to stay relevant in the face of digital disruptions and the expansion of e-commerce. Because of employee apathy, the shortening usefulness of some abilities, and poor performance; reskilling and upskilling have become more prevalent. This paper examines digitalization's role in re-conceptualizing employees' competencies and relevant skills in the hypercheck group in KwaZulu Natal. It focuses on the need to evaluate the existing training strategy of employees in order to maintain competitiveness. A causal-comparative research design linking independent to dependent variables was applied in this study. The study revealed that although employee development and training were important to independent retailers, the programs' breadth and applicability were only minimal. There was no emphasis on e-commerce. Training on digitization was restricted to inventory control. Thus, i worker inclusion, customer engagement, and training activities should be tailored to organizational needs and suit those needs