Author(s): Zainal Abidin Rengifurwarin, Mike Jurnida Rolobessy
This study aims to analyze and explain the description of the performance of the process and the performance of the results of public services at the sub-district office of Pulau Kur Utara, Tual Islands City. The formulation of the problem in this research is why the performance of the public service process is not optimal at the North Kur Island District Office City of Tual Kepuluan?, and how is the performance of the results of public services at the sub-district office of Pulau Kur Utara, City of Tual Kepualauan? This study uses a descriptive quality approach. Informants of this study amounted to 10 people. The instruments used to collect the required data are observation, interviews, and documentation. The results of the analysis show that the condition of the performance of public services is not optimal according to service standards by the organizers at the North Kur Island District office, Tual City, so that it also affects the condition of the performance of public services that have not been optimal in accordance with established service standards and applicable laws and regulations.