Author(s): Al-Shourah, S., & Al-Shourah, A. A.
The objective of this study is to investigate the relationship between total quality management (TQM) elements and it`s multi-dimensions "Top Management Commitment, Supplier Quality Management, Quality Planning, Quality Data, and Reporting and Customer focus" on financial performance in five stars international Jordanian hotels. Therefore, 59 questionnaires were received from middle and top management deportments, the quality, operation and financial managers of five-star international hotels in Jordan; regression and correlation analysis was used to test the relationship study aim. For results of the study, have a positive and significant relationship between five dimensions of TQM "Top Management Commitment, Supplier Quality Management, Quality Planning, Quality Data, and Reporting and Customer focus" on financial performance as measured (Market share, Return on capital). Past research concerted on the manufacturing sector and not the hotel business in Jordan, so this study came to bridge the Literature Review gab and Meaningful implications are made that building a reputation and effective TQM implementations hotels are vital to face high competition, increase improve quality, and improve financial performance in five-star international hotels in the Jordan sector.