Author(s): Ugwu Kelechi Enyinna, Amaeshi Uzoma Francis & Ijioma Ndubueze
The general objective of this study is to examine the relationship between business process reengineering and organizational performance of Nigerian banks. This study adopted descriptive survey research design and questionnaire as instrument for data collection. The target population of the study was given as 694 which comprised low, middle and senior staff of the eight selected banks in Owerri. Primary data was drawn from a sample size of 248 which was determined statistically using Taro Yamane’s formula. The research objective was analyzed using ordinary least square simple regression method with the aid of Statistical Package for Social Science version 20 to generate result. Findings revealed that leadership change and adoption of information technology showed insignificant relationship with organizational responsiveness. Findings also showed that top management commitment showed significant relationship with organizational responsiveness. Based on findings, study recommends that management should adopt a more flexible and flatter structure that encourages creativity and innovation to achieve effective performance; managers should adopt effective leadership style that encourages team work and problem solving ability among organizational members; and management should provide adequate compensation benefits to boost employee’s morale to encourage competiveness in the work environment.