Author(s): Sathyanarayanan R
This paper emphasis on Emotional intelligence (EI) as the psychological abilities as an important tool for reducing the stress level experienced by the employees. Data were collected in two different times through the Questionnaire with a view to find the differences in opinions among the employees working at office and working at home. The primary data were collected from One Hundred and Twenty employees comprises of Sixty-Two Assistant Managers, Thirty-Four Functional Managers, Twenty-One General Managers and Three Directors of Gen works Health Care India Private Limited, Bengaluru through the offline mode from 1st September 2019 to 4th November 2019. From 27th March 2020 to 20th April 2020, in the view of Covid-19 Pandemic, data were collected from the same employees through the online mode. The researcher analysed seven factors of EI, Influence, Intuitiveness, Emotional Resilience, Motivation, Conscientiousness, Emotional Self-Awareness, and Interpersonal Sensitivity by adopting the stratified sampling. This study highlights that Emotional Intelligence is high among the Directors and General Managers, moderate among the Functional Managers and low among the Assistant Managers. It is found that there is no significant difference in opinions among the employees working at office and working at home within the case of both high and low level of EI. Influence has been ranked as 7 by the Male Employees working at office as well as working at home. Inter-Personal Sensitivity has been ranked as 1 by the Female Employees working at home. It has been further found that the good interpersonal relationship should exist among the employees of all the designations. It is recommended for the management to provide mental relaxation to their employees by arranging for the excursion trips, arrange frequent meetings with their subordinates to have a good track of the progress and to implement 720 Degree performance appraisal system for the employees of different designations.