Academy of Marketing Studies Journal (Print ISSN: 1095-6298; Online ISSN: 1528-2678)

Abstract

A Study on Behavioural Outcomes of Patients towards Humanoid Service Robots (HSR) In Health Care Settings

Author(s): Bejoy John Thomas and Suganya Ganesan, Bharathidasan

Today, "robot" refers to humanoid robots that mimic human behaviour and have human-like traits rather than industrial robots. The feeling experienced by humans when robots start behaving like humans is known as the "Uncanny Valley." Some humanoid robots are so realistic that they can make humans very uncomfortable. The humanoid robot Pepper, created by the Japanese technology corporation Softbank and gaining popularity worldwide, is currently used worldwide. Now, Pepper, a humanoid robot, can be found in over 2500 locations, including shops, banks, hotels, museums, offices, airports, train stations, hospitals, and nursing homes. Technology experts have predicted that soon humanoid robots will become part of the family along with pets, children, and parents. Sophia, a humanoid robot created by Hanson Robotics in Hong Kong, is regarded as a rock star. This success of Sophia led to the development of domestic robots in many countries, including India. Ranjit Shrivastava, a programmer from Ranchi, India, developed Rashmi, the Hindi-speaking robot.

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